Support Centre

Refund Policy

STANDARD REFUND TERMS

Products purchased from GrowthMound may be refunded only if canceled within 30 days of the date of the transaction.

Note: Due to their nature, cryptocurrencies, tokens, and digital assets are generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk, including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens, or digital assets will not be refunded.

Note: If a client’s actions are found to violate applicable laws or GrowthMound’s Terms of Services, any payments made to GrowthMound will not be refunded.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by GrowthMound in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans, except the first payment after Free Trial)

REFUNDS TO BALANCE

We provide refunds to the original funding source. However, if you would like to use funds to purchase another GrowthMound service instantly, you can select a refund to your GrowthMound Balance. Please note that once a refund to the GrowthMound Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.

REFUNDS FROM BALANCE

An over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time frame can be applied to those payments.

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud, or other rejection of a charge of any payable fees on your GrowthMound account (“Chargeback”), this will be considered a breach of your payment obligations hereunder. Therefore, you agree that GrowthMound may pursue all available lawful remedies to obtain payment, including immediate termination, without notice to you, of your GrowthMound account and any domain names or GrowthMound services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to check out with a credit card for your GrowthMound account to limit the risk of payment fraud.

In the event a Chargeback is performed, your GrowthMound account may be blocked without the option to repurchase or reuse it, and any data contained in such a GrowthMound account, including any certain content, features, or capacity of your GrowthMound account may be subject to cancellation and loss of data.

Your use of the GrowthMound Services and the ability to check out using a credit card will not resume until you:

  • Verify the payment method used for the disputed transaction, either by providing:
    • Proof of the payment; or
    • A simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.
  • Pay any applicable fees in full, including any fees and expenses incurred by GrowthMound and/or any third-party services for each Chargeback received (including fees for GrowthMound Services provided prior to the Chargeback, handling and processing charges, and fees incurred by the payment processor).

Cases related to criminal fraud chargebacks or obvious payment fraud (i.e., cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.

If you have any questions or concerns regarding a payment made to GrowthMound, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment. This is to prevent the GrowthMound Services from being canceled and your GrowthMound account being blocked. It also helps avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to repayment of all the fees applicable to the GrowthMound Services purchased (and charged-back) by you.

We reserve the right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did, in fact, authorize the transaction and make use of the Services rendered thereafter.